Despite the $900 pricetag for a full-size bed, this shoddy company denied warranty coverage due to sweat stains (which are normal), and completely irrelevant to why springs would "ting". It was like sleeping in a cloud so we got determined about getting this mattress no matter the cost. It does not have the same structural integrity or firmness. Heavenly Mattress . One of the service reps on the phone said that the mattress had to be "structurally defective" to warrant a refund. It is now 2014 and I have to go purchase a new bed - terrible investment! The Best Hotel Mattress To Buy Online. All requests and claims should be addressed to: WESTIN STORE/HOTELSATHOME - 163, rue de la Belle Etoile - Business Park Paris Nord 2 – Bât 6B - 95700 ROISSY EN FRANCE- France. At the end of the day, a king-size Westin Heavenly® Bed ensures deep, undisturbed sleep with multiple layers of refreshing down bedding. The replacement is 3 months old and already sagged on both sides. Bath Mat. Their mattresses are exclusively designed for Westin hotels and are available at several retailers across the United States for other customers. Simmons agreed to replace the mattress again. I woke up every morning with lower back pain from struggling to stay out of the pit in the mattress that developed. I'm having the same issue. But when the vendor and the manufacturer are two different entities, "standing behind" becomes a finger-pointing exercise. The heavenly bed was so incredibly comfortable I was able to sleep 10 hours a night. 2 hotels were Hilton Garden Inn & others were 2 B & B's. I've had my bed for 4 years I stay at Westin Properties over 60 nights per year. Although comfort exchanges are void, your purchase is covered from manufacturing, product or material defect. I don't understand how the westin store isn't responsible for selling the product though. Unfortunately, the company produced Westin Heavenly Bed offers 10 years non-prorated warranty and has no return policy. Westin Heavenly is a popular US-based bedding brand that offers mattresses, bedding accessories and box spring products. I am less than 130lbs so that could not possibly be the problem. The bed is made for your order and cannot be returned." Cancellation policy: Strict . We too contacted Simmons/Westin and they sent the "inspector" out and wow he said the same thing, the "dip" wasn't deep enough to warrant a new mattress. Our outdoor infinity pool, ... Westin Heavenly® Bed. Bath Sheet. The sagging is very noticeable and the pillowtop is comforming to our bodies, despite our turning the mattress clockwise regularly. The Westin Heavenly Bed is garbage. I'm not optimistic, but maybe I'll be surprised. Simmons sent yet a SECOND mattress inspector, who did the same VISUAL inspection, and who put on his report that the mattress had been folded during the delivery process. The inspector agreed that the pillow top was failing. Take in a Langkawi sunset with your family from the private balcony or patio in select rooms Just added to your cart. The reviews stink. My husband and I are also small, 160 and 124, so there should be no reason what so ever for this mattress to dip on either side. Nothing restores your mind and body like restful sleep. We started noticing "body conforming" impressions within 3 months, and we are not heavy people. DO NOT BUY THIS BED! Watch your favorite show on our resort's satellite TV while you relax in your Westin Heavenly® Bed. Caused severe back pain. In all cases, the duvet, pillows, sheets, etc. I was excited about purchasing this mattress, after sleeping on it several times at Westin Hotels throughout the country. I can only guess that Simmons is using cheaper materials e.g. Bath Rug. I can't believe they have the nerve to charge $1500 for this piece of junk. Based on 89 Actual Consumer Experiences What You Need To Know . After sightseeing at the famous Los Cabos Arch, return for a revitalizing treatment at our resort’s Spa Otomí. Dream away in the Westin Heavenly Bed so you can meet the challenges of the day head-on. The Luxury Collection Store Anything you need is close by and I highly recommend La Villita café for delicious and price friendly tacos. I found out that Simmons makes the Westin Bed. My husband and I have now had and returned two Westin Heavenly Beds from Nordstrom. My W Hotel bed cost a small fortune and now, after three years, I have to discard it because it sags so badly I can't sleep on it anymore. We have had our bed since November 2013, purchased from Nordstrom's. The compression does not affect the product's durability. The Westin Heavenly Bed is uniquely designed with a plush, pillow-top construction for premium comfort and support. Then slowly I started noticing the sagging. The mattresses we have been given are nothing like those beds and nothing like the model we tried out at our local Nordstrom. My husband and I have now had and returned two Westin Heavenly Beds from Nordstrom. Westin Hotels & Resorts welcome mid-size dogs and smaller, giving them the luxury and comfort of a plush Heavenly Dog Bed and special amenities, free of charge. Westin markets certain amenities available in its properties to the public under the brand name Heavenly. Sometimes I go in there to get a good night's sleep! I have had the very same experience as all of you. Experience the Westin Hotel difference with our Heavenly Bed and Bedding Sets in luxurious thread counts and fabrics. Waffle Weave Robe. I honestly have to sleep with pain medicine every night and sleep on a heater on my back that’s how bad it is. This is what Simmons has done. This makes sleeping in this bed impossible. The fact that the mattress industry needs "marshalls" and a cadre of inspectors says volumes about the quality of product being produced! Please note that this should not be considered a defect. Westin Store welcomes all questions, suggestions and comments regarding our products, our site and our services. The mattress is also highly responsive, making it good for sex. You can unsubscribe at any time via the links in each of our emails. Did they pick up the mattress and pay for the return? In fact, 25% of owners have confirmed the sagging. Sadly, it looks like I'm not alone. Sounds like a whinner - I have slept in hundreds of Westins and never had a bad night sleep. I need to contact Nordstroms. I realize bed preferences vary based on the part of the world you’re in (Beds in Asia are consistently firm, in my experience), so for me Heavenly Beds are a selling point for Westin hotels. Used or laundered merchandise cann… I also had problems with my mattress and expected them, as a well-known mattress company, to hear my complaint regarding noisy springs that rhythmically "ting", even though you lie still in bed. I bought a Heavenly bed several years ago, at least 6, for a vacation home that only gets used weekends about half the year. The reviews repeatedly complain of sagging within a month of use. The research necessary for creating such a product is essential for both sides- the hoteliers and the guests. There is always going to be the "one in the crowd" who doesn't like something. When I purchase products from a company I make sure they stand behind their product - is Westin in the Bed Selling Business? The FAQ on the Westin website states, in response to the question "What if I don't like the bed? I'm 124 5'6.- not heavy. Forum quote: "(Q) I've seen people ask you about the Westin Heavenly bed and you have recommended World Class Carmel Pillow Top. Shower Curtain & Liner. Ryan Lee and Rachel Adams share their experience on the Sleep Number Bed vs Weston's Heavenly Bed! Sleep among the clouds in the most “heavenly” bed on the market. I also have a Heavenly bed in queen and use it in the guest room. Since its introduction in 1999, the Westin Heavenly Bed has eased millions of guests into deep, restful sleep. Westin pillows provide the perfect place to lay your head down as you retreat into a restful slumber, Fibre materials provide an allergen free sleep experience, Form meets function with our decorative pillow collection. THE BAD: Will sag significantly within the first three years for about 25% of owners • poor or nonexistent return policy • shipping time considerable. Have the same problem. Even though the company uses special names for the top two layers on the bed, in our eyes, they’re really comparable to memory foam in whens it come to feel. Heavenly Bathrobe. Despite this, the measurement still reached 1.5". Westin became the first hotel company to sell a signature retail line with the unveiling of the Heavenly(R) Bed in-room catalogue in 2000, setting a new standard for a good night’s sleep. Start with our custom pillow-top mattress. I have a king sized bed. When I complained to Westin at Home they pointed me to Simmons. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The Westin Heavenly Bed. It is now February 12th at 4am. And here we thought we were the only people with the same problem! Don't be so glib and condescending. They have the worst customer service on the planet and rebrand normal, high-count sheets to the Westin Heavenly Bed line. It is a … THE GOOD: Tends to be suited for all sleep positions • above-average motion isolation for a spring-based mattress. Unacceptable. For some reason, it’s more comfortable than the bed they have back home even if it’s not as expensive. Marriott proprietary information. @lisa1404 Queen Anne Heavenly Down Hypoallergenic Luxury Pillow (Set of 2) - Synthetic Down Alternative for Allergy Free Sleeping - Hotel Collection - USA Made (King Size, Medium Fill) 4.1 out of 5 stars 353 $169.99 $ 169 . We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Towels. The Westin is our choice when we travel also. I wonder if anyone out there wants their mattress to contour to the shape or their bodies, but that is not what we wanted. In application of the French law of 6 January 1978 relative to information technology, computer files and freedom, you have the right to access, to modify and to delete your personal information. Of course the mattress, which sagged severely with two adults (who weigh no more than 300 lbs combined), did not have body impressions of more than 1.5". My back really hurts! We had it replaced with the newer Chattam and it was awful We gave up, purchased the Westin Heavenly bed, which we slept on at Westin and loved, but it feels like we are sleeping on slate. The retail version feels like a cheap imitation of the bed used in the hotels. It's a complete rip off. Before recent purchase it had been about 8 years since purchase. View Details. Rooms feature Westin "Heavenly" bed ensembles, flatscreen LCD TVs, Starbucks coffee, "Heavenly" showers and upscale bath products. Saatva looks like it belongs in a hotel occupied exclusively by heads of state. Like most of you my wife and I have endured a great deal of back pain, chiropractic care and sleeplessness (pain and suffering) for 3 1/2 years. The replacement mattress was the same shoddy product, and so I resumed the complaint process again with the warranty department at Simmons. St. Regis Boutique We got our warranty approved for replacing the boxspring and denied to replace the mattress stating the following " Normal impressions were indicted on your mattress. It's started to sag within 6 months. Please kindly use the following form and select the subject that corresponds to your requests. I've had so many less expensive mattresses that lasted years and have never had this problem before. Of course companies "stand behind their product." Never has been the same comfortable bed & we are very disappointed that we have to replace our bed after only 3 years. I purchased my king size at Nordstrom for $1800.00. Hand Towel. I contacted the company and am hoping the 10 year manufacturer guarantee will cover a new mattress. Westin Mattress Pad - Plush Quilted Mattress Topper with Deep Fitted Sides - King (78" x 80" x 18") $195.00 Not sure of Amazon's policy on this but other posters have mentioned purchasing from Pottery Barn and then having to go through the manufacturer (Simmons) for a difficult return. We were looking for firm but comfortable support, which is what this mattress seemed to offer at first. Our rating After a thorough evaluation of all the important aspects that make a great bed, we gave the Westin Heavenly mattress a star rating of 3.5 out of 5. A shame! Several months ago my husband and I purchased a Westin Heavenly Bed for our home. Puffy Mattress Vs Westin Heavenly The Puffy Lux is created with four special foam layers that offer a particular quantity of pressure and comfort to align the spine effectively. Spa Robe. Sleeping through the night has become difficult. W Hotels The Store, Sheraton Store How long between buying and returning? Watch your favorite show on our resort's satellite TV while you relax in your Westin Heavenly® Bed. Upon receiving the Heavenly Bed I ordered from Westin at Home I could tell immediately that it was NOT by any stretch of the imagination the same bed. I understand that if the compression/sag is not yet 1.5 inches the mattress is not considered defective, but if it does reach the 1.5 mark, apparently Simmons usually honors its 10-year warranty. I have been home two nights & am waking up with back pain. Kathy, Yes, this bed is made by Simmons. Eligible for Free Shipping. Returned merchandise should include the original packaging and be in the same condition as when it was received. Slip into the Westin Heavenly Bed and experience a night of restorative sleep to get you ready for the day ahead. Or the Bed Renting Business? Occupancy limits:- 4 adults, 3 children, 4 total. It is consistently comfortable, I sleep well, and I wake up refreshed. I want a replacement as well. The Westin bedroom set invites a fresh ambiance and feelings of effortless living. White Tea Bath & Body. I doubt I will be able to get my money back from Simmons. The minute I layed down on it I said to my husband "This doesn't feel anything like a Heavenly Bed." However, Westin Heavenly Bed has relieved millions of hotel guests from back pain while enjoying their stay. Regarding the durability of the mattress, it seems to me that, if initially the mattress is a comfortable one, as this one once was, very very comfortable, the lifetime of a mattress can be as long as it remains comfortable, and then, as long as your body can take the discomfort caused by it's deterioration. Although comfort exchanges are void, your purchase is covered from manufacturing, product or material defect.