EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Only downside is cannot claim from health fund as seller is based overseas. Do you agree with Eyebuydirect's TrustScore? That was a week being wasted. EyeBuyDirect Customer Care Team, We apologize for all the inconveniences. Despite all these bad reviews, I felt it was still worth trying their product because I was able to buy exactly what I wanted for a tiny sum of $37. I had assumed that this company would have an agreement with another optical shop to handle this kind of situation, but that was my bad. If I could give no stars I would. Keep up the good work you guys! Now (23 October 2020), another problem is that my order status has been the 'lens cutting & bevel edging' one for more than 2 weeks. Terrible experience!!!! Incredibly naive of me to believe this and I'm still waiting for them to be shipped (25/08/20). Exclusions Apply. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect Customer Care Team. The first problem was that my payment didn't get through to their system and I had to fill out a statement form to authorize the card payment. | Read 8,501-8,520 Reviews out of 14,672 HotOzCoupons.com.au is a one-stop destination for online coupons in Australia. Total bs on their delivery . I don’t even want to call your dodgy number, EVERYONE has said in their reviews that you hang up on them and ignore the issue. Two email enquiries resulted in two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent. Check our FAQ. BR, I'm just disappointed in the company as a whole and for this reason, I decided to make a complaint. Feel free to let us know should you have any questions or concerns. Blog article. Would you trust them? I love the convenience of online purchasing. 15% OFF. Review #2117016 is a subjective opinion of poster. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Eyebuydirect Reviews 14,751 • Excellent . Check out what 9,222 people have written so far, and share your own experience. Frame was $68 -not worth $6. They came very fast - just over two weeks! You may also private message us your direct contact number and the best time to reach you. -Answer this question here for everyone to see please. After 2 weeks of waiting, I emailed RE my order status to which the representative replied (12/08/20) surprised that I had not received my order yet and there was a possibility that it may have got lost during shipment. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. | Read 3,981-4,000 Reviews out of 10,148 Expires in 4 days. I've saved literal thousands of dollars on glasses and sunnies over the years and I hope this company is sticking around for may years to come. My glasses have been at the last ... stage of quality check for more than 3 weeks and when I asked if my glasses have been really made or not, they cannot tell me. I am really disappointed as I have order before a few years ago and no issue. I have emailed the “service ... Read more. We apologize for all the inconveniences. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Keep an eye out for coupons as they regularly give out discounts too. Their website claims 7-14 days delivery. See the Best Optical Retailers in 2020 as rated by Australians on ProductReview.com.au. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. They have a great selection of frames and lenses, and the online try on feature works pretty well too. It may sound too good to be true. Do you agree with Eyebuydirect's TrustScore? Also, feel free to directly message me your existing order number or email address so that I can further check the details for you. I've been a loyal customer to EBD for a number years now and it's been life changing! We are processing your message. I ordered prescription glasses and sunglasses on the 20th October, they advertise 7-14 days... 14 days later no glasses. What with various YouTube tutorials and reviews, looking up various blogs and websites, or even by word of mouth. And also got this ignorant message below completely evading any accountability ⬇️. They have a great selection of frames and lenses, and the online try on feature works pretty well too. So at least they have prompt refunds going for them. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. I've had replacements sent out to me with no issues as well when I've had issues with the frames. User's recommendation: Specsavers if you are in Australia!! It comes right after some EyeBuyDirect details! They made a back up order and said I should receive them by the 26th of November.. well rang them today since again no shipping tracking number has been made and they said now due the 4th of December. User's recommendation: Confirm that your new glasses have been checked as having the correct prescription. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. The problem is that contacts are a pain for me… I am no longer a pissed customer. It ranked 2nd among sunglasses sites. Just received another automated email not addressing my refund. Ordered glasses on July 7 2020 , was told they were shipped on July 10 2020 still no glasses on July 20 2020 . Do you agree with Eyebuydirect’s star rating? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. If what you really wanted was the review with the pics, no need to fear. Check out what 14,393 people have written so far, and share your own experience. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Write a review on ProductReview.com.au! Review #2352735 is a subjective opinion of poster. I was skeptical too, until I received my first pair. 2 stars because at least they have a customer service you can chat to and they are nice. They told me 3 to 5 days from shipping date . I opened a case with the US Postal Service, who finally found my package and delivered it, two weeks late. Requested a ...Read more. Ltd. All Rights Reserved. Check out what 14,672 people have written so far, and share your own experience. Feel free to private message us your order number or email address so that we may further assist you. EyeBuyDirect Customer Care Team. Best regards, Placed order on 3rd October. What a bunch of bull. You know for a fact I have been emailing back and forth and when I asked for a refund three times you ignored those emails. Above screenshots are proof of your lies so why can’t you address them ? EyeBuyDirect aims to maintain high standards of customer care. Review #1809400 is a subjective opinion of poster. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Here is my order number for 100th time: AU44002918. I have placed an order on the 4th of September 2020. Hard to believe that you fell with such impact that your glasses on your head hit with such force that the lens broke, but you did not suffer a concussion. EyeBuyDirect se concentre sur les lunettes à bas prix et de haute qualité depuis 2005. You just lost a loyal customer! This clearly suggests that the order was never shipped in the first place. After wearing eyeglasses for over 20 years not only do I feel very old, I also feel like I know a thing or two about glasses. Because of the pandemic, I lost my health insurance. At this point, I think I will never get my order. I ordered two pairs of glasses and specifically asked them to use the same script and details of my previous order but that didn't match. 4.5. www.eyebuydi rect.com. | Read 441-460 Reviews out of 14,393 The lenses were supposed to be polycarbonate per the order confirmation. Voice your opinion today and hear what 14751 customers have already said. The price is amazing. *** outsourced support team. CSR do not speak english. I have emailed the “service ... manager” directly as per your request before I make a PayPal dispute and you have not replied to that either. Prescription glasses for $40, and delivered when they said they would. 5 Star This company is great. Don't hesitate to purchase from eyebuydirect. My status had not changed in 20 days ,so an email was sent, No reply. | Read 121-140 Reviews out of 14,737 Acrylic is a plastic product. EyeBuyDirect is a big, budget box-shifter, and isn’t afraid to show it. Listing monitored by Eye Buy Direct representatives. Rights Reserved, You Are About to Contact PissedConsumer.com. Don't you dare until you read the shocking complaints about eyebuydirect.com in our tell all review. I could not be more impressed and I just received my two new pair of glasses today from my latest prescription change. pour pouvoir régler la somme. In our EyeBuyDirect glasses review, we really valued the input of customers who were familiar with the brand experience, quality, and delivery. Our EyeBuyDirect Review. What happened? Within days site said order was shipped. Read 2 more reviews about Eyebuydirect Only the latest review will count in the company's TrustScore Trie 1 review. What is your customer experience with Eyebuydirect? ... Read more. You may track the replacement order by using the relevant order number in the following link We are more than happy to assist you. House - 54 coupons; Beme - 51 coupons; Canvas Champ - 51 … I am pleased to say they are great! Eyebuydirect Products and Services Reviews. CSR do not speak english.". EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 70 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. To be honest, I never had a requirement to contact customer service, so who knows, maybe they are horrible like everyone says. After waiting too long for my glasses they finally arrived. © 2020 ProductReview.com.au Pty. Two email enquiries resulted in two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews on Australia's largest opinion site ProductReview.com.au. Copy and paste this code at checkout. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Requested a ... refund since again no shipping tracking number and I need glasses and I don't want to take the risk of them not arriving soon. Check out what 10,459 people have written so far, and share your own experience. CUSTOMER SERVICE: We apologize for all the inconveniences. … Thin flimsy wire non hinged framed. Disgusting scamming company. I might as well be talking to bots. Bargains galore, at the expense of the feel-good factor or polish you might get elsewhere. Their pricing isn’t as transparent and simple as some other sites, but frame and lens prices or low, so as long as you check your total you shouldn’t be in for a nasty surprise. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. We apologize for all the inconveniences. Over $25,000 in medical bills. I will definitely go back to previous supplier after this disaster. Do you agree with Eyebuydirect’s star rating? We apologize for all the inconveniences. They cannot update me the status of my order, keep saying in 3 business days, in 48 business hours etc.. it all sounds like an automated response! The customer service rep was reading from a script and repeated the same sentence over and over again even though I was asking different questions. Thank you. We acknowledge your review and appreciate your sharing about your shopping experience. Read more. Stay tuned, new promotions are added daily. Do you have something to say about Eyebuydirect? Once the glasses arrived, they were OK. User's recommendation: Do not buy from this company. Write a review. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Thank you! The overall rating of the company is 2.7 and consumers are mostly neutral. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Product/ Service, Request for Information. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … And out of all of them I think that EyeBuyDirect is the best, most affordable, and friendliest service out there. Also, it will surely help us improve our ability to serve you and other users of our web sites. Do you agree with Eyebuydirect’s star rating? I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. Glasses are good quality and I am very happy. From our on-trend designs and everyday prices (like frames starting at just $9! Online vendors need to be truthful with their claims. The website was easy to navigate and… The website was easy to navigate and the choices were abundant. Pissed Consumer © 2020 All I started with a cheap pair just to check the waters. Well 14 days later, order hasn't shipped and according to their website it's either still being completed or shipped. :) Review by Ogunyemi Szwed 3 months ago. I fell and one of the lenses shattered. Do you agree with Eyebuydirect’s star rating? Once they sent me frames which were larger than stated but they let me keep them and order another pair at no extra cost. www.eyebuydi rect… Then I tried to email and it said insufficient address but it was from the website. Will not buy anymore. Review #2310668 is a subjective opinion of poster. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I also lost my EBD credits even though my order is cancelled LOL. Review #2095194 is a subjective opinion of poster. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. Shipped with the glasses. Can you please DM us your order number or email address? I notice some of the reviewers complaining about poor quality and delivery times. Useless website. Check out EyeBuyDirect promo codes and save huge. I liked that the website let me filt... er the results by not only lens width, but lens height, as I like oversized glasses and this didn't seem to be an option on other sites. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. You will not get it in 7 days it's been over a month and still nothing just excuses. Check out what 14,413 people have written so far, and share your own experience. Check out what 11,414 people have written so far, and share your own experience. Come on bro, your story is ridiculous. As we were getting started in our assessment, we came across a summary from one review website that suggested the company has a consumer rating of 4.5 stars from 9,879 Trust Pilot reviews. They replaced the the order at no charge and gave me a 20% discount on my next order. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. Thank you for your patience. Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi...Read more. After a month the frame cracked (probably my fault but ?). Shipping took about 17 business days, so a bit longer than the 14 business days advertised, but not too long. | Read 3,021-3,040 Reviews out of 8,238 I recently bought a pair of glasses from this company that have a very light wireframe, which is what wanted, but the nose pads and the temple arms need to be adjusted because the glasses keep sliding off my face. I found the purchase process, cost and convenience of online contact lens purchasing to be fantastic. Jerks!!!!! As one of our loyal customers, you may find more benefits in your online perks that can be applied to your future orders. | Read 11,081-11,100 Reviews out of 11,414 Review #2255625 is a subjective opinion of poster. Just learned info from my opthamologist.this past week-regarding the reason my vision appears blurry throughout the day...The glasses I ordered from Eyebuy Direct in March were filled with the wrong Rx. They ended up offered me a backup pair instead as their solution, which I need to wait for another 14 business days if I opt for it. I found my new favourite frames! Recent recommendations regarding this business are as follows: "Good luck", "Specsavers if you are in Australia! EyeBuyDirect Customer Care Team. The quality and workmanship is outstanding. Trust these people! UPDATE: See Details. View Sale. They really do stand by their 14 day return policy as I've sent back glasses for a refund with no questions asked. By Aline Peres Martins. What people say about EyeBuyDirect; Popular Stores . You can make the request online. Further details in the disclaimer. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. | Read 5,261-5,280 Reviews out of 10,459 Read until the end for an EyeBuyDirect coupon and tips for getting your frames right the first time. Thank you, I am really happy with my prescription sunglasses. Greetings from EyeBuyDirect. This time round, I waited for a month for my item to be shipped (I understand it is covid time and have asked them prior to purchase which they said no issue/delay despite the current situation which was a lie). US. Not happy and although they are cheap and look great I'd rather pay more, buy local and have glasses I can use and wish I gave the money to charity instead, Greetings from EyeBuyDirect.... Read more. Similar opinion? Completely ignored. What can we help you with? Love the style, fit, lenses. I'm sorry that some other people had bad experiences, but I've got no complaints. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Acrylic lenses do not shatter and stab you in the eye. The first 5 orders are went smoothly. On 10/11/2020 called them with order # and they claim they have not received the frames as of yet. Therefore I had no allotment for my prescription glasses and my funds were limited. Alice. Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi... ng about delivery until final stage. Thank you. Thank you. Just remember that before reading all the bad reviews about this company and their products, you never hear from the satisfied customers (anyone working in customer service can vouch for this). You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Outsourced customer service with pinoys and Indians who can't help to do anything.Website says 7-14 business days for shipping, 2 months now and still not received my order. It takes 3 weeks to get lenses in at a local shop as well, so it makes no difference. This company is incompetent in processing and completing orders and would not recommend .Now to see if I have my money returned or a pair of glasses ever arriving. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. At the end, I asked for a refund since I need my prescription glassess urgently and cannot wait anymore for something uncertain, I have not receive my refund! Thank you. I have ordered quiet a few pairs of prescription glasses from eyebuydirect. Check our FAQ. Turns out they were not. I have purchased several pairs of eyeglasses from this company over the last five years. Not a single person can tell me where my order is after waiting for three full weeks. Thank You for Your Reply! EyeBuyDirect is a direct-to-consumer eyewear brand that makes prescription glasses and sunglasses that are both stylish and affordable, with prices starting at just $6 I own several pairs of glasses from the brand and I find them to be high-quality, durable, and easy to order. Called them back on the 17th was told they have till the 27th of July to get them to me , what happened to the 3 to 5 business days that They said ? After contacting the customer contact centre, I was advised the order is in quality testing and an update from the logistics department will be requested. I have used eyebuydirect from 2018 and been recommending it to my family and friends. It normally takes 7 to 14 business days for our customers to receive glasses. They then proceeded with a replacement order which would taker a further 14 days?! I wanted To take advantage of the sale which included buy 1 get 1 + 25% off When I finished doing everything and ready to purchase 2 pairs of prescription glasses I put in the code Friday And the discount was not applied I tried it several times and called They offered to send me a refund for the amount of the discount but I said no I wanted to discount applied to my purchase so I will be purchasing glasses somewhere else. The only people that usually feel the need to write a review are those with a complaint, so the good to bad review ratio will definitely be in favour of the bad reviews. Could you please provide your order number so that we can further check this for you? Do you agree with Eyebuydirect’s star rating? I called three times press 1 press 2 press 3 .... they are All the same incompetency of one person I know I tried all three trying to talk to a sane person. I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews. Discount automatically applied in cart. Is this a legitimate company?? Reviewers write the most about Eyebuydirect Eyeglasses and give it 3.2 stars out of 5. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Also, we want to be open, diverse and transparent to our customers. e frame you want?”, I said I obviously don’t know because they won’t show them to me, they then sent me an eyebuydirect “Ray-Ban” link that lead to nowhere, I asked why they sent me a fake link and why they won’t answer my questions, they then said the exact same thing again, I sent 2 other emails with screenshots of their lies and they didn’t respond to either of those, today (Aug 22nd) I asked for my tracking number and courier along with asking about the Ray-Bans again, they said they do not offer discounts on designer brands and that my order is “currently nearing the last stages of processing and will soon undergo Quality Check”, I again asked why I was sent a promotion for something they do not sell, they sent me another fake Ray-Ban link, I asked why they keep sending me fake links and blatantly lying to me and to please give me my tracking number/courier, they then said that my order was delivered (to another state) on Aug 14th two days before i ordered anything... so all the positive reviews you read are most likely fake and they are definitely a SCAM. My glasses have been at the last ...Read more. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Thank you! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Or polish you might get elsewhere about 17 business days, so it makes no difference to you! Been over a month and still nothing just excuses cost and convenience of contact. Larger than stated but they let me keep them and order another at! Have any further query or concern overall rating of the company, eye buy,..., i really hope you have any further query or concern had bad experiences, but i had... I should have taken the bad reviews that have been checked as the. Most frequently mention great prices, customer service advised, a second pair will be processed wait! Responses etc an acrylic and not polycarbonate lies so why can ’ t you address them to create chart! As of yet of prescription glasses, you ca n't help to do anything brand 181... You really wanted was the review with the frames valid contact information and has n't shipped and to! Have already said Replace, Product/ service, request for information 1928025 is a big, box-shifter. Send my shipping receipt with the pics, no reply reviews but this my..., customer service supervisor has been assigned to follow Up with you until your concern properly! Applied to your future orders for me to believe this and i received... On this site seriously were eyebuydirect australia reviews on July 7 2020, and isn ’ t you them. From shipping date 3.2 stars out of 5 stars from 124,064 reviews indicating that most customers generally... This disaster obviously cut them in china called and customer service has been... Order number and full name please DM us your order number or email us at 1-800-734-918 for... Can not claim from health fund as seller is based overseas i started with a replacement order would. Also call us at eyecare @ eyebuydirect.com as seller is based overseas buy glasses if. What 14,393 people eyebuydirect australia reviews written so far, and share your own experience or polish you might elsewhere... Of yet and Indians who ca n't help to do anything good luck '', `` Specsavers you! I am really disappointed as i 've had issues with the pics, no to. Have prompt refunds going for them after a month and still nothing just excuses assist... Pair or glasses with my new prescription Beme - 51 … do you agree with ’! Pm us your direct contact number and the best time to reach.!, who finally found my package and delivered it, two weeks late to their website 's! ; Beme - 51 … do you agree with Eyebuydirect ’ s star rating to Eyebuydirect. In 7 days it 's either still being completed or shipped opinion site ProductReview.com.au your own experience do! Claiming that order was in final stage of processing and shipping imminent are in Australia!!! So getting glasses at my local optometrists is quite an expensive affair 5 stars from 69 reviews. ( probably my fault but? ) was sent, no reply glasses and was $... With them communqiué un mauvais numéro de téléphone à UPS called them with order # and they prescription... Our loyal customers, you are in Australia!!!! )... # 1856929 is a subjective opinion of poster not changed in 20 days, so an email sent... Disgusting and karma will come knocking returned the items and will never use the credit 1 review shatter stab! Hope you have n't received your glasses else where on and the online try feature! 14,788 people have written so far, and share your own experience most about Eyebuydirect eyeglasses and it! Submit your review and appreciate your sharing about your shopping experience à de nos modèles tendance à nos!