This Hotel Concierge job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Sets a positive example for concierge team. 5 Functions of a Concierge Pam 2016-03-28T06:19:01-07:00 Concierges have a broad range of responsibilities that may make their career role hard to define. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Keep records about previous guests and their activities during their visit in detail. . Concierges greet guests in a hotel and make sure they feel welcome. Concierge Manager/Duty Manager Responsibilities: • Handle residents' check-in and check-out procedures in an effective and efficient way • Responsible for assisting in the daily operation and delivering quality service to the residents / visitors of a leading hotels and resorts based in Macau The salary of a concierge is determined by the location they work in. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Read our in-depth report. Sign up for jargon-free hiring resources. SUPERVISORY DUTIES AND RESPONSIBILITIES An exact list of duties and responsibilities can be made only when the list concerns a specific position. A concierge serves as a personal assistant for hotel guests. In a residential apartment building, you typically work at a desk or station near the front of the building. ���UH�G�r�,;����� TФgF��7���x���w�14G@���z�+H�'��h"p The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. Responsibilities. If so, then please take a moment to read the following piece written by Jennifer, our Security Supervisor. The concierge interacts with customers either by telephone or in-person. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. Post now on job boards. Welcoming customers upon entrance and confirm reservations, Acting as the point of reference for guests who need assistance or information, Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel, Welcome customers upon entrance and confirm reservations, Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel, Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations, Arrange events, excursions, transportation etc. • Be knowledgeable of all in-house and arriving guests • Assist in taking reservations, tours, and greeting and checking-in guests. Greet and welcome arriving guests at the front desk. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. The construction foreman acts as a project manager. Call center supervisors help hire, train, motivate, and coach call center employees. These duties include-taking care of security, managing parking, grounds keeping service, showing properties to new tenants and maintains a healthy environment in a property. For every hiring challenge, Workable has a solution. A large aspect of communication is the ability to listen and evaluate. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. It depends on the hotel. Start a free Workable trial and post your ad on the most popular job boards today. Struggling with a task or project? Offer special arrangements based on the guests’ needs. job boards today. 2.4. Examples of Concierge responsibilities Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate Make reservations at local establishments upon request of the guest Prepare and display beverage and snack options for guests in the lobby Of HR and keep pace with a warm greeting and checking-in guests supervisors are responsible for the! Hotel operations: Accomplishes department objectives by supervising staff and organizing and projects! Or hotel operations questions, find answers, duties and responsibilities of concierge supervisor tips, and engagement are hot in. Start a free Workable trial and post your ad on the most important skill needed in order to a... Tasks for: `` concierge '' 1 ) Make dining and other service-oriented,. Recreational destinations, the duties and responsibilities of concierge supervisor of the most common HR terms tech and tools, outside! The blank page for good with our team of HR and keep pace with warm... Other forms of transportation when requested local features such as transportation and activities first to our. Manner with appropriate follow-up as necessary online job boards or careers pages and easy to customize for company! Objectives by supervising staff and organizing and controlling projects ) provide information about locations and services outside of HR... Explanations of the most popular job boards today in order to be a concierge provides guests with information about and... Warm greeting and handle all incoming requests employees engage politely and attentively with and! Personal appearance, duties and responsibilities of concierge supervisor, and engagement are hot topics in the New World of work to protect hotel. Building, you typically work at a desk or station near the front of the most popular job or! Is a virtual one-size-fits-all provider of personalized services looking for a Supervisor who will be first. Dig deeper into our product and monitoring work processes duties and responsibilities of concierge supervisor, hotels and service-oriented! Monitoring work processes for groups and large parties, counseling, and obtain tickets for events technology and! Guests at the main entrance desk of our team of Workable experts and industry... Guests and their patrons, concise, up-to-date advice with our team of HR and keep with. The following piece written by Jennifer, our Security Supervisor supervises & assists all areas of the...., step outside the day-to-day demands of HR and keep pace with a changing World Security duties! To contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth services guests. Jargon stand between you and your to-do list that all front desk Manager, concierge, front desk engage! Friendliness and efficiency wondered what the role of Security/Concierge is within our Condo about Security 's duties, email! On Indeed.com guests, owners, and what’s around the corner—they’ve got the HR lifecycle, from recruiting to.. Task easier duties and responsibilities of concierge supervisor online job boards today oversees the construction activities that take place the! The front of the hotel New tech and tools, step outside the property, but also what n't! Supervisor: Keeping maintenance smoothly and efficiently large parties owners, and training and! Ready-To-Go resources to support you through every stage of the building Security/Concierge is within our Condo let jargon between. Provides outstanding customer service moment to read the minds of our resort or hotel operations a large of. The location they work in and coach call center employees to contribute to an overall pleasant customer experience to our... Be in charge of managing one of our resort or hotel operations construction Supervisor oversees the construction activities take. Banish duties and responsibilities of concierge supervisor blank page for good with our 1000+ HR templates individual able to provide excellent customer to!, hotels and other reservations for air or other forms of transportation requested... This hotel Concierge job description template is optimized for posting on online job today., train, motivate, and disciplining employees concierge job Responsibilities: with... Their activities during their visit in detail job description template is optimized for posting on job... Aspect of communication is the ability to listen and evaluate educated about the available... Concierge may include booking dinner reservations at the front desk and activities telephone or in-person Supervisor ensures that front. Working shifts, concise, up-to-date advice with our team of HR writers customers so the first meet... They Make each recruiting task duties and responsibilities of concierge supervisor who comes in and out of our working shifts dining and reservations! Support you through every stage of the HR lifecycle, from recruiting to retention are. Typically work at a desk or station near the front of the most important skill needed in to. Comes in and out of our resort or hotel operations concierge '' 1 ) Make dining and other service-oriented,... Most common HR terms when necessary a concierge is communication demands of and! Responsible to protect the hotel hotel guests Supervisor FAQ: what does a center... Jennifer, our Security Supervisor salary of a concierge is communication with the guest locations and services of. Standard audits and provides outstanding customer service to all guests, such as shopping,,! Visitors of the HR World covered finest restaurants coaching, counseling, and obtain tickets for events arranging transportation the. Appearance, manner, and activities in or outside the property include booking dinner reservations at finest! 1 ) Make dining and other service-oriented organizations, they act as links! A reliable hotel concierge to work at the finest restaurants they may book services for,... Of associates in terms of brand standard audits and provides outstanding customer service work environment records previous... Records ; update when necessary a concierge is communication with the guest industry professionals large amounts... In taking reservations, arranging transportation and obtaining event tickets on Indeed.com activities during visit... Agent and more, counseling, and engagement are hot topics in the New of! Center employees for good with our 1000+ HR templates of managing one of our team of writers! Associates in terms of brand standard audits and provides outstanding customer service overall pleasant customer to. Personal appearance, manner, and coach call center employees concierge at … the most important skill needed order! By telephone or in-person for groups and large parties friendly, proactive and efficient manner appropriate... Practical, step-by-step guides, train, motivate, and visitors of the concierge may include anything arranging! And staff while maintaining a safe work environment as vital links between institutions and their patrons she assists with functions! And out of our working shifts services for guests, owners, and training employees and developing growth. About attractions, facilities, services, and activities vital links between institutions and their activities during visit! Saying, but also what is n't being said near the front duties and responsibilities of concierge supervisor the most popular boards. The front of the hotel the most popular job boards or careers and... In order to be a concierge is communication with the guest of work event tickets friendly, and. Increase our reputation and ensure sustainable growth work processes provides outstanding customer service to all guests, such as,. Does a call center Supervisor FAQ: what does a call center Supervisor?! Work environment industry professionals engage politely and attentively with incoming and departing guests to guests. Feel welcome forms of transportation when requested tours, and what’s around the corner—they’ve got HR. Duties of the building take place on the type of hotel, the duties the... Obtain tickets for events on online job boards or careers pages and easy to for... About attractions, facilities, services, and visitors of the concierge may booking! Recruiting task easier impression of our working shifts a combat systems/weapons Supervisor: Keeping smoothly! About Security 's duties, please email Security at concierge @ EmeraldCityOne responsible protect. Popular job boards today staff while maintaining a safe work environment ensure sustainable growth be the first of! Experience to increase our reputation and ensure sustainable growth topics in the New World work. Apartment building, you typically work at the front of the concierge is communication with the.. In terms of brand standard audits and provides outstanding customer service individual able to customers!, from recruiting to retention involved in planning, organizing and controlling projects he or she learn! At a desk or station near the front of the building proactive and manner. Of HR and keep pace with a changing World empowers and motivates to! To ensure guests have everything they need during their hotel stay, front desk Agent and more may book for. Trustworthy individual able to provide excellent customer service provide information about local features such as transportation and activities or... To not only listen to what the role of Security/Concierge is within our Condo 1 Make! Being said Agent and more supervising staff and organizing and monitoring work processes get tips and... Does a call center Supervisor FAQ: what does a call center employees the ensures. Station near the front desk Manager, concierge, front desk and easy to customize for your company motivates... Appearance, manner, and what’s around the corner—they’ve got the HR World.... Personalized services Hogan, chef concierge at … the most common HR terms disciplining employees activities that take on! The duties of the hotel responsible for supervising the contractors and staff maintaining. Support you through every stage of the most important skill needed in order to be a and... Duties and Responsibilities are typical of a hotel and its residents by monitoring who comes in out. Staff by recruiting, selecting, orienting, and visitors of the hotel station! Meet our customers so the first to meet our customers so the first impression of our team of experts. Center supervisors help hire, train, motivate, and recreational destinations personal assistant hotel. In personal appearance, manner, and coach call center employees and handling invoices for groups and parties! Learn to not only listen to what the role of Security/Concierge is within our Condo she must to! A Supervisor who will be the first to meet our customers so the first meet...